Episode Two: ROI of better internal communications.

Too many leaders will tell you they understand that there is value in improved internal communications, but they don’t really believe there will be a meaningful ROI on the investment. Today, Episode 2 will help you understand why this thinking is wrong. Enjoy the discussion!

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Today’s discussion guide:

Today’s Guest: Sarah Richards, President + CEO, Jones Metal Inc.

1. “Show me the money!”

2. How do you actually quantify the ROI of something like internal communications?

3. Lest you need any other detail, perhaps it is enough to understand the impact that internal communications has on improving an organization’s safety initiatives. Is there a better example of how communications impacts the ROI?

4. Sarah Richards talks about how she leverage her strategy on improving internal communications to deal with the inevitable “rumor mill” that plagues so many (most) organizations…

5. “Seven times, seven ways…” It takes us all time to process information…

6. Sarah’s take on how a CEO can work to “own their culture” was very profound…

7. “If you don’t communicate with your people, they will create their own stories…”

8. Internal communications is a way to retain your experts…

9. Too many organizations spend too much time, each week, managing MISinformation…

10. How does improved internal communications impact a “union shop?”

11. “In the absence of information, information will be created for you…”

12. “Walkin’ the floor too….”

13. Advice from Sarah to other CEO’s about how to get over the anxiety to share more and more information with your people…

14. “The key is making the success of the organization personal to your employees…”